Frequently Asked Questions
1. What is your return policy?
You can request a return within 30 days of receiving your order. Refunds are issued only after we receive and inspect the returned item to ensure it’s in its original condition.
2. Do I need to provide proof when returning an item?
Yes. To process your return, you must provide a valid tracking number or proof of return shipment. Without proof of return, a refund cannot be issued.
3. When will I receive my refund?
Once your return is received and inspected, we’ll send you an email confirmation. The refund will be issued to your original payment method.
Please allow several business days for your bank or payment provider to complete the process.
4. Who pays for return shipping?
In most cases, customers are responsible for return shipping costs unless the item is defective or we made an error with your order.
5. Can I cancel my order before it ships?
Yes — you can cancel your order within 24 hours after purchase.
After that time, your order may already be processed or shipped, and you’ll need to request a return instead.
6. How long does shipping take?
We ensure quick and secure delivery for all orders.
- Dispatch time: within 2–4 business days
- Estimated delivery: 6–8 business days, depending on destination
- Tracking: all orders include tracked shipping
- International delivery: available worldwide
You’ll receive an email confirmation with your tracking details once your order ships.
7. Do you offer free shipping?
Yes, Yarnaro ships worldwide. Delivery times may vary based on region and customs processing.
9. What happens if my package is undeliverable?
If your order is returned to us due to an incorrect address or failed delivery, we’ll contact you to arrange reshipment or a refund (minus any applicable shipping costs).