🧵 ROSEVINA Returns & Refund Policy

We want you to love your ROSEVINA purchase. If for any reason you’re not fully satisfied, we’re here to help.

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📦 Returns

• We accept returns within 30 days from the date of delivery.

• Items must be unused, unwashed, and in their original packaging, with all tags attached.

• Return shipping costs are the responsibility of the customer.

• To initiate a return, please email us at contact@rosevina.com  with your order number and reason for return.

• Return address:

John  
+86 181 6576 8029  
1st Floor, Building 3  
ZhenXin Industrial Park  
BuLong Road, LongGang District  
Shenzhen, China

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💳 Refunds

• Once we receive and inspect your returned item, we’ll notify you of approval or rejection.

• Approved refunds will be issued to your original payment method within 3–5 business days.

• Shipping fees are non-refundable.

• Please allow for standard bank or card processing times.

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🔄 Exchanges

• If you’d like a different size, color, or design, please place a new order and return the original item.

• Exchanges are subject to stock availability.

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🚫 Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made items

• Gift cards

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🛠️ Damaged or Incorrect Items

• If your order arrives damaged or incorrect, contact us within 7 days of delivery at contact@rosevina.com

• Please include photos of the product and packaging so we can resolve the issue quickly.

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⏳ Late or Missing Refunds

• If you haven’t received your refund after approval, check first with your bank or credit card provider, as processing times may vary.

• Still need help? Reach us at contact@rosevina.com

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📩 Contact Us

For all return and refund inquiries, contact us at:
contact@rosevina.com